The Role

We’re building a new category of healthcare - one that’s patient-led, predictive, and designed to scale.

As a digital-native provider, we deliver care through personalised video experiences that adapt to each patient and create the feeling of one-to-one care, without the need to leave home.

For a product designer, this means going beyond screens. You’ll shape how care is experienced end-to-end: designing systems that drive engagement, support behavioural change, and make high-quality treatment accessible at scale.

You’ll join as the second designer, working alongside the Design Lead. Together, you’ll own design across the product - expanding it to a wider patient base, and across new conditions, all while improving our internal tools.

You’ll play a key role in shaping how design shows up as the company scales. Some of the work is polished and user-facing. Some is messy and internal. All of it matters.

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What you’ll do

Your work will be varied and high-impact. You’ll:

• Design solutions to clinical challenges, including patient engagement and adherence to in-app care programmes
• Improve internal efficiency by designing tools used by clinicians and other staff to deliver care
• Evolve and maintain our design system across devices, platforms, and accessibility needs
• Distill patient and clinician feedback to uncover unmet needs and opportunities
• Contribute to broader design work, such as brand direction, website updates, video, and ad hoc projects

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About you

• 5+ years of product design experience, ideally in a tech or startup environment
• Strong proficiency in Figma and Adobe tools; you experiment with AI tools (e.g. Claude Code) to improve your workflow
• You take ownership and move things forward, balancing thoughtful craft with speed
• Experience designing complex products from the ground up
• You have empathy for the end-user and love championing their needs
• Comfortable contributing across product, web, and visual design when needed
• Able to work with ambiguity and make progress without perfect clarity

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Bonus Points for

• Motion design experience
• Some front-end knowledge or familiarity with modern prototyping / vibe-coding tools
• Solid understanding of accessibility standards and inclusive design

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What We Offer

• Challenging work at the frontier of AI-native healthcare
• In-person collaborative culture in a beautiful work space in the Cambridgeshire countryside
• An onsite gym and digital health subscription of your choice
• Early stage equity with employee-friendly terms (via an EMI scheme)
• Comprehensive medical coverage (including dental and optical) and life insurance
• Optional remote working on Wednesdays, with an annual allowance of 10 extra remote days
• Desk setup allowance for your favourite keyboard / mouse / whatever!
• Monthly team feasts (and the BBQ is used most days)
• A fast paced work environment geared towards excellence and professional growth (with annual training budget)
• A chance to have a big impact in a small team transforming care and outcomes at population scale
  

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About Flok

More than a billion people a year suffer unnecessarily from conditions like MSK pain, where the right treatment approach is well-established but undeliverable at scale. We're changing that. Our team has deep expertise across clinical, engineering, and regulated AI, has a track record of healthtech innovation, and is backed by top VCs and multiple unicorn founder angels.

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If you like:

• Solving hard problems at the intersection of technology and healthcare
• The pursuit of excellence—helping each other to do the best work of our careers
• Working in an in-person collaborative environment
• Taking ownership to have significant impact in a fast-growing mission-driven company with big ambitions

Then you'll fit right in!