Making a complaint
We value all feedback. Listening to your concerns and addressing your feedback allows us to continuously improve our service. Creating and maintaining an excellent patient experience is very important to us.
We ensure that your feedback reaches the relevant team members at Flok Health so we can address your complaint as effectively as possible.
We ensure that your feedback reaches the relevant team members at Flok Health so we can address your complaint as effectively as possible.
How to make a complaint
If you would like to make a complaint about our service or app, please contact us using any of the methods below.
Contact details
You can email us: complaints@flok.health
You can call us: UK +44 (0) 3396 052.
You can also post a letter to:
Flok Health Ltd
Lime Barn
Foxes Bridge Farm
Royston Lane
Comberton
Cambridge
CB23 7EET
You can call us: UK +44 (0) 3396 052.
You can also post a letter to:
Flok Health Ltd
Lime Barn
Foxes Bridge Farm
Royston Lane
Comberton
Cambridge
CB23 7EET
Investigating your complaint
If you can, please include information in your complaint (or have the information to hand) that could help us address the issue quickly and thoroughly. For example, it is useful for us to know:
- Your full name and home address
- Your contact details (including a phone number if possible)
- A description of what you would like to complain about and when it happened
We will resolve your complaint as soon as practically possible and within 90 days of receipt.
